Service

Decisions Made on Data, Not on Whoever Pitched Loudest in the Meeting

We build the measurement infrastructure first, then run structured conversion testing on top of it — so every design or copy change is validated by real visitor behavior, not internal opinion.

The Problem

Most analytics are installed but not actually instrumented.

Most businesses have analytics installed but not actually instrumented — Google Analytics sitting on the site collecting pageviews while the events that actually matter (form submissions, add-to-carts, key button clicks) go untracked. Decisions get made on gut feeling or whoever argued most convincingly in the meeting, because there's no reliable data to settle the disagreement.

The second failure is running "tests" that aren't really tests — a redesign shipped based on a hunch, with no control group and no way to know afterward whether it actually helped or just felt better to the team that built it.

An opinion about what will convert better is a hypothesis, not a decision — it only becomes a decision once it's been tested against real behavior.

We fix the measurement layer first, because a conversion test run on broken tracking just produces confident wrong answers.

Our Approach to Analytics/CRO

Measurement fixed first, then tested against real behavior.

  1. 01

    Tracking Audit & Instrumentation

    We audit existing analytics setup, identify tracking gaps (events, goals, e-commerce tracking), and build proper instrumentation via Google Tag Manager so every meaningful visitor action is actually captured, not assumed.

  2. 02

    Behavioral Research

    We layer qualitative data — heatmaps, session recordings, on-site surveys — on top of quantitative analytics to understand not just where visitors drop off, but why, before proposing a fix based on assumption.

  3. 03

    Hypothesis-Driven Testing

    We prioritize test ideas by potential impact and confidence, then run structured A/B or multivariate tests with defined success metrics and statistical significance thresholds set before the test starts, not interpreted loosely after.

  4. 04

    Iteration & Reporting

    We report results honestly — including tests that don't produce a winner, which is still a useful finding — and roll validated wins into the site permanently, feeding what we learned into the next test hypothesis.

What's included

Deliverables.

  • Analytics and tracking audit (GA4, Tag Manager, e-commerce tracking)
  • Event and goal instrumentation setup
  • Conversion funnel mapping and drop-off analysis
  • Heatmap and session recording setup and review
  • On-site survey/feedback tool setup where relevant
  • Test hypothesis backlog, prioritized by impact and confidence
  • A/B / multivariate test design and execution
  • Statistical significance review per test
  • Monthly reporting on test results and funnel performance
  • Dashboard build for ongoing self-serve visibility

Tools & Platforms

  • Google Analytics 4
  • Google Tag Manager
  • Hotjar
  • VWO
  • Convert

Case Study Spotlight

Measurement Foundations for a Product-Led Store

Wooden Handicraft 3D product-showcase e-commerce screenshot

Wooden Handicraft 3D

Wooden Handicraft 3D's product-showcase format depends on visitors engaging deeply with imagery before deciding to buy — exactly the kind of behavior that needs proper event tracking to understand, not just pageview counts. Our work established the analytics and tracking foundation this kind of product-discovery-driven store needs before any conversion testing program could run credibly on top of it.

See the Full Project

Investment

Scoped to your project, not a template.

Analytics/CRO scope depends on current tracking maturity (starting from broken instrumentation vs. a solid foundation) and testing cadence (one-off audit vs. ongoing testing program).

  • Current tracking maturity

    Starting from broken instrumentation is a different job than building on a solid analytics foundation.
  • Testing cadence

    A one-off audit and an ongoing testing program are scoped and priced differently.
  • Traffic volume

    Enough traffic to reach statistical significance changes whether formal split testing or qualitative research leads.
  • Qualitative research needs

    Heatmaps, session recordings, and on-site surveys add scope beyond the core analytics build.
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Questions

Frequently Asked Questions

Where This Fits

Pairs well with, and who we run it for.

  • E-commerce Growth

    Every step of the funnel audited until checkout stops leaking revenue. See the service
  • Website Design

    A site engineered to convert visitors on the first scroll, not the fifth. See the service
  • Google Ads

    Capture demand at the exact second someone searches for you. See the service
  • AI Marketing

    Automation that scales judgment, not just tasks. See the service

Let's Scope Your Analytics/CRO Program